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Symantec Enterprise Vault Troubleshooting

Your Enterprise Vault was working great for months, but now it seems there's always something wrong. Users are complaining. Tasks crash randomly. What's up?

It happens. Software rots. When EV was installed, it was well-planned and in-sync with the operating environment. But nothing stays the same. For example, there was that Enterprise Vault upgrade you "squeezed in" three months ago even though there was no time to really plan for it. Or how about the rollout of Outlook 2010 or 2013? Or all those users that moved from one Exchange server to another? Maybe those new GPOs have something to do with it? And don't forget the monthly Microsoft security patches...

Does any of that sound familiar? Do you see some of the following things, too?

  • The Event Viewer is filled with menacing-looking Enterprise Vault Event IDs
  • The EV storage service complains every day, and the archiving task crashes
  • Content conversion is failing for some users
  • Offline Vault synchronization locks users out of Outlook
  • DCOM errors come and go; what's up with that?
  • The MSMQ queues always seem to have something in them
  • Backups are taking forever because of all of the DVS files in your archives
  • You closed an index location, but it's still filling up and almost out of space
  • Indexes fail, index processes crash. Indexes sometimes rebuild, or not...
  • All of a sudden you have data corruption, and you don't know why
  • DTrace has been come your best friend (or perhaps your worst nightmare?)
  • You're spending more and more time on the phone with Enterprise Vault support fixing problems, but no one is paying attention to the big picture

We can help! We'll do more than focus on individual symptoms. We know the big picture, and we'll make sure your Enterprise Vault installation is back to spec and running as smoothly as when it was first installed. You'll benefit from our experience - we've done this before.

Talk with one of our Enterprise Vault experts. Call us or email us today.

Learn more about our Enterprise Vault services:

 
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